As a customer, I despise them. So as a vendor I'm not likely to want
to rely on them.
Why don't I like them?
- inability to contact multiple vendors in one message
- no record of the message I sent in my outbox
- unable to use them offline
- no easy way to keep vendor contact information in my address book
- repeated information I have to enter every time I converse with the vendor
I'm not sure which upsets me more: that people are so unwilling to accept
responsibility for their own actions, or that they are so eager to regulate
everyone else's.